Servicenow ITSM developer

ServiceNow ITSM Developer

Key Responsibilities

Platform & App Development

• Design, develop, and support ServiceNow ITSM applications, including Incident, Problem, Change, CMDB, Knowledge, and Request.
• Build and enhance catalog items, record producers, order guides, and workflows.
• Develop and customize Service Portal or UI Builder pages, widgets, themes, and reusable components.
• Configure Virtual Agent topics, conversation flows, and backend integrations.
• Maintain Flow Designer, Workflow Editor, Business Rules, UI Policies, Client Scripts, Script Includes, and ACLs.

Integrations & Automation

• Build integrations using IntegrationHub, REST/SOAP APIs, scripted APIs, MID Server, and data imports.
• Automate platform processes through scripting, orchestration, and workflow optimization.

Required Skills & Experience

Technical Skills

• 7–10+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules, Service Catalog, Request Management, Virtual Agent, and Service Portal/UI Builder.
• Proficient in JavaScript, Glide APIs, and HTML/CSS/AngularJS for Service Portal.

Experience with Flow Designer, IntegrationHub, MID Server, and API integrations.