ServiceNow - IT Service Management

Key Responsibilities

• Requirement Gathering: Understand functional requirements and assist in translating them into technical specifications.

• Configuration and Customization: Perform coding, configuration, and minor customizations in accordance with defined design and development standards.

• Integration and Testing: Support integration testing by validating interface behavior and identifying technical issues.

• Troubleshooting and Optimization: Troubleshoot and help resolve technical issues related to system performance and module configuration.

• Documentation: Prepare user documentation, configuration notes, and testing artifacts for the relevant module.