IL
ServiceNow Implementation Analyst
ICONMA, LLC
- 🇺🇸 United States
- Remote
- Staff / Principal
- 18 hours ago
- $16.00 – $30.69 / hour
- ServiceNow
- Change Management
18 hours ago
Not enough detail in this posting to match
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Responsibilities:
- Support our system rollout from planning through go-live.
- The role will lead and coordinate user acceptance testing, including building and executing test scripts and tracking defects to resolution.
- They'll also develop and deliver end user and administrator training materials, and support the overall administrative and operational tasks tied to implementation, like documentation, coordinating with stakeholders, and tracking project milestones.
- Ideal candidates have hands-on ServiceNow configuration or admin experience, strong attention to detail for testing, and solid communication skills for training delivery.
- The ServiceNow Implementation Contractor will support a large-scale ServiceNow rollout from planning through go-live and hypercare.
- This role combines User Acceptance Testing (UAT), training development and delivery, implementation coordination, documentation management, and basic ServiceNow administration functions.
- Candidates should possess strong communication skills, excellent attention to detail, and prior experience supporting enterprise system implementations.
- User Acceptance Testing (UAT):
- Develop UAT plans, test scenarios, and detailed test scripts aligned to business requirements
- Coordinate and facilitate UAT sessions with business users and stakeholders
- Execute test scripts, log defects, and track issues through resolution and retest
- Report on UAT progress, pass/fail rates, and readiness for go-live
- Training and Enablement:
- Create end-user guides, quick reference sheets, and administrator documentation
- Develop training materials and job aids tailored to different user groups
- Deliver live or virtual training sessions and support knowledge transfer
- Gather feedback and update training content as the platform evolves
- Implementation Operations and Administration:
- Support day-to-day implementation activities, including task tracking, status updates, and milestone management
- Maintain project documentation such as requirements, test results, decision logs, and release notes
- Coordinate between developers, process owners, and business stakeholders to keep work moving
- Assist with change management activities, communications, and go-live readiness checklists
- Provide hypercare support during and after launch, triaging user questions and issues
- ServiceNow Platform Support:
- Perform basic configuration and administrative tasks as needed (e.g., user and group setup, form and workflow validation, catalog or ticket testing)
- Validate that configurations, integrations, and workflows work as designed in non-production and production environments
- Escalate technical issues to the development team with clear reproduction steps
Requirements:
- HR Ops preferred
- High School Diploma or GED required
- ServiceNow Administration / Configuration Experience:
- Minimum 2+ years of ServiceNow administration or implementation support experience
- User and group management experience
- Form validation experience
- Workflow testing experience
- Service catalog management and testing experience
- Experience supporting system implementations from testing through production deployment
- User Acceptance Testing (UAT):
- End-to-end UAT lifecycle experience
- Experience creating and executing test scripts
- Defect tracking and issue management experience
- Retesting and validation of resolved defects
- Experience coordinating testing activities with business stakeholders
- Training & Change Enablement:
- Experience developing user guides and job aids
- Knowledge transfer and end-user support experience
- Experience delivering virtual and/or instructor-led training
- Ability to communicate technical processes to non-technical audiences
- Experience supporting adoption and go-live readiness activities
- HR Operations or HR Systems experience
- Healthcare industry experience
- ServiceNow implementation project experience
- Go-live and hypercare support experience
- Experience working with cross-functional business and technical teams
- This role is heavily focused on implementation execution, testing, training, and go-live support rather than long-term ServiceNow platform administration.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ServiceNow Implementation Analyst · ICONMA, LLC