MD
ServiceNow Discovery – CMDB/CSDM Administrator
Macpower Digital Assets Edge Private Limited
🇮🇳 India
On-site
5 days ago
₹85,000 – ₹95,000 / month
- ServiceNow
- Incident Management
- ITIL
5 days ago
- Deep understanding of ServiceNow CSDM (Common Service Data Model), including the design, implementation, and maintenance in accordance with best practices and industry standards.
- Familiarity with Application Portfolio and Service Portfolio concepts.
- Develop, implement, and maintain operational processes and standards for CMDB/CSDM management.
- Identify root causes for issues and incorporate findings into process improvement initiatives.
- Strong communication skills, capable of interacting with analysts, vendors, IT incident management participants, and other stakeholders.
- Customer service oriented, with the ability to convey technical concepts to all levels of IT staff.
- Provide guidance, training, and support to ServiceNow users on CSDM-related topics, including CI management and data governance.
- Hands-on experience as a ServiceNow CMDB Administrator.
- Knowledge of ServiceNow Discovery and integration with CMDB.
- Familiarity with ITIL processes and ITSM best practices.
ServiceNow Discovery – CMDB/CSDM Administrator · Macpower Digital Assets Edge Private Limited