ServiceNow - Developer - ITSM

TechDigital Corporation

🇺🇸 United States

On-site

Mid level

3 days ago

ServiceNow
ITAR
Incident Management
Change Management
REST API
SOAP
IntegrationHub
Agile
JavaScript
ACLS
ITIL
Scrum
Certified System Administrator
CAD

3 days ago

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ServiceNow - Developer - ITSM
Mandatory: ITAR Experience

Role Summary
We are seeking an experiencedServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

Configure and implement ServiceNow ITSM modules:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
CMDB
Develop and customize ServiceNow applications using:
Business Rules
Client Scripts
Script Includes
Flow Designer
UI Policies
UI Actions
Record Producers
Catalog Items
Build and maintain integrations using:
REST APIs
SOAP APIs
IntegrationHub
MID Servers
Develop workflow automation and approval processes.
Support platform upgrades, patching, deployments, and production support activities.
Troubleshoot and resolve ServiceNow application and integration issues.
Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
Participate in code reviews and follow ServiceNow development best practices.
Create technical design documents and unit test documentation.
Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills
ServiceNow Platform

ITSM
Service Catalog
CMDB
Flow Designer
IntegrationHub
Service Portal / Employee Center

Development

JavaScript
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
ACLs

Integrations

REST APIs
SOAP APIs
MID Server
Import Sets
Transform Maps

Methodology

ITIL
Agile / Scrum

Preferred Certifications
Mandatory

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
ServiceNow Certified Application Developer (CAD)

Additional Advantage

ITIL v4 Foundation
CIS-Discovery
CIS-Data Foundations
CIS-CSM
CIS-HRSD

Experience Requirements

3-7 years of ServiceNow experience
Minimum3 years of ITSM implementation experience
Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
Experience with ServiceNow integrations and workflow automation.
Experience working with enterprise customers in implementation or support projects.
Good understanding of ServiceNow development lifecycle and best practices.

ServiceNow - Developer - ITSM · TechDigital Corporation

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