AL
ServiceNow Developer
Artech LLC
🌏 Worldwide
Remote
Senior
5 months ago
$60 – $62 / hour
- ServiceNow
- AI
- IoT
- SOAP
- IntegrationHub
- Unit Testing
- Integration Testing
- ACLS
- JavaScript
- REST API
- JSON
- Agile
- Scrum
- Certified System Administrator
- CAD
5 months ago
Location: Remote (Montvale, NJ – but 100% remote-friendly)
Duration: 6 months (extendable)
Pay Range: $60-64/Hour on W2 only
Note: Applicant must be willing to work on W2.
Request-ID: 77735-1
Role Overview: Sr AI Agent Tester -
We are seeking an experienced ServiceNow Workplace Service Delivery (WSD) professional to design, implement, and support modern workplace solutions on the ServiceNow platform. The ideal candidate will have strong hands-on experience with WSD modules, ServiceNow platform development, and integration with Enterprise Service Management (ESM) processes to enhance employee experiences.
Key Responsibilities:
Workplace Service Delivery Implementation
- Design, configure, and implement ServiceNow Workplace Service Delivery (WSD) capabilities across enterprise environments.
- Configure and manage WSD modules including:
o Facilities Service Management
o Reservation Management (spaces, desks, rooms, parking, etc.)
o Move Management
o Route Maps & Indoor Maps
- Customize forms, workflows, business rules, UI policies, client scripts, and UI actions specific to WSD use cases.
Platform Development & Customization
- Perform advanced ServiceNow development using:
o Script Includes
o Client Scripts
o UI Builder / Service Portal
o Flow Designer and Workflow Editor
- Ensure configurations follow ServiceNow OOTB (Out of the box) best practices and minimize technical debt.
- Implement workspace-based experiences using Agent Workspace / Employee Center Pro.
Integrations & Data Management
- Integrate WSD with other ServiceNow modules:
o HRSD
o Asset Management
o CMDB
- Support third party integrations (e.g., building systems, badge access, IoT data, floor plan tools) using:
o IntegrationHub
- Maintain data accuracy and relationships in CMDB relevant to workplace and facility assets.
- Stakeholder Collaboration
- Work closely with business stakeholders, facilities teams, HR, IT, and vendors to gather requirements and propose scalable solutions.
- Translate business needs into functional and technical designs.
- Provide demos, walkthroughs, and user training where required.
Testing, Deployment & Support
- Perform unit testing, system integration testing, and UAT support.
- Assist in release management, upgrade readiness, and regression testing.
- Provide L2/L3 production support, including incident and problem resolution.
- Troubleshoot performance issues and ensure platform stability.
Required Skills & Qualifications:
ServiceNow Skills
- 4+ years of overall ServiceNow platform experience
- Strong hands-on experience with Workplace Service Delivery (WSD)
- Solid understanding of:
o CMDB & CSDM concepts
o Access Controls (ACLs)
o Service Catalog & Request Fulfillment
- Experience with Flow Designer, IntegrationHub, and UI Builder
Technical Skills
- Proficiency in:
o REST APIs and JSON
- Experience working with Service Portal or Employee Center
- Familiarity with Agile / Scrum development methodologies
Soft Skills
- Strong analytical and problem-solving skills
- Excellent communication and documentation abilities
- Ability to work independently and in cross functional teams
- Strong customer focused mindset
Good to Have (Preferred Skills):
- ServiceNow Certifications:
o Certified Application Developer (CAD) – preferred
o WSD Implementation certification – strong advantage
- Experience with:
o Mobile Agent or Field Service scenarios
o ServiceNow upgrades and performance analytics
- Exposure to Employee Experience (EX) solutions.
Key Deliverables:
- Configured and optimized WSD solutions aligned with business needs.
- High quality technical documentation and solution designs.
- Stable, scalable, and upgrade safe ServiceNow implementations.
- Improved employee workplace experience and service efficiency.
Company Benefits & Culture:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- Dynamic and collaborative work environment.
Appreciate your quick response and please feel free to reach me out for any query you may have.
Kind Regards,
Vibhor Babbar
Manager – Staffing
Artech is the #1 Largest Women-Owned IT Staffing Company in the US!
Call/Text: (973) 394-3916
Email:vibhor.babbar@artech.com | LinkedIn:Vibhor Babbar
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
Website:www.artech.com
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ServiceNow Developer · Artech LLC