ServiceNow developer

Request ID: 110333-1
Title: ServiceNow developer
Locations: San Antonio TX , Plano TX , Phoenix AZ, Tampa FL, Chesapeake VA, Colorado Springs CO
Duration: 6 Months
Pay Range: $40 - $45/Hour on W2/C2C (All inclusive)

Introduction

We are seeking a skilled ServiceNow developer to join our team for a 6-month project. This role involves collaboration with product owners and stakeholders to enhance and manage our ServiceNow platform, ensuring efficient on-call scheduling and ITSM operations.

Required Skills & Qualifications

• Hands-on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
• Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
• Experience with Flow Designer, Business Rules, Notifications, and Integrations.
• ITIL knowledge and strong stakeholder communication skills.
• ServiceNow CSA (CAD) and CIS-ITSM certifications.
• Experience with ITOM/Event Management and monitoring tool integrations.
• Good communication and stakeholder management, analytical problem-solving.
• 5-6 years of relevant experience.
• Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Additional certifications in ServiceNow or ITIL.
• Experience in banking and insurance sectors.
• Advanced problem-solving skills and ability to optimize response processes.

Day-to-Day Responsibilities

• Collaborate with Product Owner and Customer Stakeholders to configure and manage On-Call Schedules, Rotations, and Escalation Policies.
• Integrate on-call processes with Incident, Major Incident, and Event Management.
• Configure notifications, alerts, and mobile support.
• Develop ServiceNow workflows, business rules, and automations.
• Support 24x7 operations and optimize response processes.
• Troubleshoot scheduling and assignment issues.

Company Benefits & Culture

• Opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package.

For immediate consideration please click APPLY to begin the screening process with Alex.