VI
ServiceNow Developer
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- 11 months ago
- ServiceNow
- Incident Management
- Change Management
- SCCM
- SolarWinds
- AWS
- Azure
- ITIL
- IntegrationHub
- SOAP
- Certified System Administrator
- Agile
11 months ago
- We are seeking a skilled and proactive ServiceNow Developer to join our IT team.
- The ideal candidate will have hands-on experience across multiple ServiceNow modules including ITSM, ITOM, CSM, ESM, GSM, and SecOps, (atleast exposure to 2-3 skillsets)and will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform
- implementation of ServiceNow CMDB and ITSM modules.
- Gather and analyze business and technical requirements in collaboration with key stakeholders.
- Design and configure ServiceNow ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Knowledge Management
- Utilize infrastructure knowledge to optimize Discovery configurations and troubleshooting connectivity issues
- Develop and customize ServiceNow applications, workflows, and modules.
- Implement and optimize ITSM processes (Incident, Problem, Change, Knowledge).
- Configure and deploy ITOM components like Discovery, Event Management, and CMDB.
- Build and maintain CSM workflows for customer-facing services.
- Design and support ESM and GSM solutions to streamline enterprise-wide service delivery.
- Integrate and manage SecOps modules for vulnerability response and security incident management.
- Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
- Ensure platform upgrades and patching are executed smoothly with minimal disruption.
- Maintain technical documentation and support knowledge transfer across teams.
- Adhere to security and compliance standards in all ServiceNow configurations.
- Demonstrate expert-level understanding of infrastructure components and security measures, including servers, networks, storage, firewalls, virtualization technologies, and cloud environments
- Collaborate with infrastructure teams to ensure proper access and permissions for Discovery (firewall/permissions)
- Communicate effectively with stakeholders to gather requirements and provide updates on CMDB initiatives
- Understanding ServiceNow Discovery and credential management
- Understanding Service portfolio management and mapping on ServiceNow.
- Define and document CMDB data models, ownership, and governance processes.
- Integrate ServiceNow with infrastructure monitoring, discovery tools, and third-party platforms (e.g., SCCM, SolarWinds, AWS, Azure).
- Establish and enforce best practices for ITIL-based processes and CMDB hygiene.
- Develop and execute test plans, user training, and change management strategies.
- Provide post-implementation support and continuous improvements to ServiceNow platform.
- Collaborate with IT, security, and business teams to ensure alignment with organizational goals.
- Exp: 3+ years (Relevant)
- Experience in setting up ITSM to ensure CMDB data supports efficient service delivery related to infrastructure
- 5+ years of experience with ServiceNow platform
- Experience with IntegrationHub and third-party integrations.
- Exposure to Service Portal development and UI customization.
- Knowledge of ITIL framework and best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Proven experience in greenfield or large-scale ServiceNow environment
- Deep understanding of ITIL processes and how they align with ServiceNow.
- Strong hands-on skills in configuring ServiceNow modules and workflows.
- Experience with CMDB Discovery, Service Mapping, and CI lifecycle management.
- Familiarity with integrations using REST/SOAP APIs, MID Servers, and data imports.
- Strong analytical, documentation, and project management skills.
- ServiceNow Certified System Administrator (CSA) – Required.
- ServiceNow Certified Implementation Specialist (ITSM or CMDB) – Preferred.
- ITIL Foundation Certification – Preferred.
- Experience in regulated environments (e.g., healthcare, finance, government).
- Exposure to agile project methodologies.
- Knowledge of ServiceNow HAM/SAM, SecOps, or GRC modules.
ServiceNow Developer · VARITE INDIA PRIVATE LIMITED