DL
Servicenow Developer
Diverse Lynx India
Location not stated
Mid level
1 month ago
- ServiceNow
- Machine Learning
- AI
- SOAP
- IntegrationHub
- Azure
- SAP
- Salesforce
- JavaScript
- HTML
- CSS
- JSON
- XML
- OAuth
- SAML
- CI/CD
- Active Directory
- Certified System Administrator
- CAD
- Agile
- Scrum
1 month ago
Skills: ServiceNow
Experience Required: 6-8
Job Summary
We are seeking an experienced ServiceNow Developer with expertise in ServiceNow Now Assist (Generative AI) to design, develop, and implement innovative solutions on the ServiceNow platform. The ideal candidate will have strong hands-on experience in ServiceNow development, ITSM processes, workflows, integrations, and AI-powered capabilities using Now Assist to improve service delivery, automation, productivity, and user experience.
The candidate will work closely with business stakeholders, architects, platform administrators, and delivery teams to implement scalable and secure ServiceNow solutions leveraging AI and automation capabilities.
Key Responsibilities
ServiceNow Development
• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, Script Includes, and Catalog Items.
• Build and maintain custom applications using App Engine Studio.
• Configure and support ITSM, ITOM, ITAM, HRSD, CSM, and employee workflows as required.
• Develop and maintain Service Catalogs, Knowledge Management, and CMDB solutions.
Now Assist / Generative AI Capabilities
• Implement and optimize ServiceNow Now Assist features across ITSM, CSM, HRSD, and platform workflows.
• Configure AI-powered incident summarization, case summarization, virtual agent responses, and knowledge generation.
• Enable AI-assisted ticket resolution and agent productivity enhancements.
• Configure and maintain Prompt Studio, AI Search, and Generative AI workflows.
• Collaborate with business teams to identify AI use cases and drive adoption of Now Assist capabilities.
• Monitor AI performance, accuracy, governance, and compliance requirements.
Integrations & Automation
• Develop integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
• Implement automation solutions using Flow Designer, Orchestration, and IntegrationHub spokes.
• Integrate ServiceNow with enterprise applications such as Azure, Microsoft 365, SAP, Salesforce, monitoring tools, and identity platforms.
Platform Governance & Best Practices
• Follow ServiceNow development standards and best practices.
• Participate in instance upgrades, patching, testing, and release management activities.
• Perform code reviews, troubleshooting, and performance optimization.
• Document technical designs, configurations, and operational procedures.
• Ensure security, compliance, and data governance standards are maintained.
Required Skills
ServiceNow Platform
• Strong experience in ServiceNow development and administration.
• Expertise in:
o ITSM
o Flow Designer
o Service Catalog
o CMDB
o Knowledge Management
o IntegrationHub
o App Engine Studio
o Virtual Agent
o Performance Analytics
AI / Now Assist
• Hands-on experience with ServiceNow Now Assist.
• Knowledge of:
o Generative AI capabilities within ServiceNow
o Prompt Engineering
o Prompt Studio
o AI Search
o AI-powered Knowledge Creation
o Agent Assist and Case Summarization
o Responsible AI and governance practices
Technical Skills
• JavaScript
• HTML/CSS
• REST/SOAP APIs
• JSON/XML
• Web Services Integration
• SSO, OAuth, SAML
• Source Control and CI/CD
Cloud & Enterprise Platforms
• Azure
• Microsoft 365
• Active Directory / Entra ID
• Monitoring and IT Operations tools
Preferred Qualifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Micro-Certification: Now Assist
• Experience with ServiceNow Washington DC, Xanadu, Yokohama, or later releases
• Exposure to Agile/Scrum delivery methodologies
• Experience working in global enterprise environments
Educational Qualifications
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant ServiceNow certifications preferred.
Key Competencies
• Strong analytical and problem-solving skills
• AI-driven solution design mindset
• Excellent stakeholder management
• Strong communication and documentation skills
• Ability to work independently and within cross-functional teams
• Continuous learning mindset with focus on AI and platform innovation
Success Metrics
• Increased adoption of Now Assist capabilities
• Reduction in ticket resolution time through AI-assisted workflows
• Improved service desk productivity
• Enhanced automation and self-service capabilities
• High-quality ServiceNow platform development and governance compliance
Preferred Candidate Profile: ServiceNow developer with deep platform expertise and proven hands-on experience implementing and optimizing Now Assist Generative AI capabilities to drive operational efficiency and user experience improvements.
Servicenow Developer · Diverse Lynx India