ServiceNow CSM Technical Lead

We are currently seeking a" ServiceNow CSM Technical Lead " for a contract role. The role involves designing, creating, configuring, and implementing ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and collaboration with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.

Required Skills & Qualifications:

• 5 years of ServiceNow experience, with at least 2 years in technical leadership roles.
• Deep understanding of ServiceNow platform capabilities and architecture.
• Prior experience with clients in relevant industries is a must for this position.
• Education Level – Bachelor’s Degree is mandatory in the field of Computer Science.
• Certifications:
  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Application Developer – Required
  • ServiceNow Certified Implementation Specialist (CSM) – Required

Preferred Skills & Qualifications:

• Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
• Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
• Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0).

Day-to-Day Responsibilities:

• Develop and customize CSM components such as Case Management, Account & Contact Management, Entitlements, SLAs, and Contract Management.
• Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
• Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

Company Benefits & Culture:

• Inclusive and diverse work environment.
• Opportunities for professional growth and development.
• Supportive team culture.

For immediate consideration please click APPLY.