DL
ServiceNow CMDB
Diverse Lynx India
Location not stated
Staff / Principal
2 months ago
- ServiceNow
- SQL
- ITIL
2 months ago
CMDB Data Normalization & Data Governance
Data Quality Management ServiceNow ITOM (Discovery & Service Mapping)
CSDM (Common Service Data Model)
Data Remediation & Reconciliation
ServiceNow Identification & Reconciliation Engine (IRE)
Data Certification & Auditing
Asset Management
SQL & Data Analysis
Reporting & Dashboarding
ITIL Framework
Stakeholder Management
We are seeking a CMDB Data Lead / Normalization Lead to drive CMDB data quality, normalization, governance, and remediation initiatives within the ServiceNow platform. The candidate will be responsible for establishing data standards, overseeing normalization processes, ensuring CI accuracy, and leading efforts to improve CMDB health and compliance across the organization.
Experience: 8–12+ Years
Key Responsibilities:
Lead CMDB data quality, normalization, and governance programs.
Define and enforce CMDB data standards, policies, and best practices.
Manage data remediation, reconciliation, duplicate CI resolution, and normalization activities.
Oversee ServiceNow Identification & Reconciliation Engine (IRE) and Data Certification processes.
Ensure alignment of CMDB data with CSDM standards and business service models.
Monitor and improve CMDB health metrics, KPIs, and compliance reporting.
Collaborate with infrastructure, application, cloud, and service owners to improve data accuracy.
Support Discovery, Service Mapping, and data onboarding initiatives.
Provide leadership and guidance to data analysts, CMDB administrators, and governance teams.
Present data quality insights and recommendations to stakeholders and leadership teams.
Preferred Certifications:
ServiceNow CSA
ServiceNow CIS – Discovery / ITOM
ITIL Foundation or ITIL Managing Professional
Data Governance or Data Management Certification (Preferred)
Skills: ServiceNow
Experience Required: 8-10
ServiceNow CMDB · Diverse Lynx India