ServiceNow & CMDB Admin – ITAM (HAM/SAM)

● Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management
● Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with
broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.
● SAM Pro Specific Skills
○ Configure and maintain the ServiceNow SAM Pro module, including software models,
discovery models, entitlements, and license metrics.
○ Execute regular reconciliation processes comparing discovered software installations
with purchased licenses (entitlements) to determine the effective license position (ELP).
○ Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)
● HAM Pro Specific Skills
○ Develop and implement strategies and automate processes for hardware acquisition,
receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD
(IT Asset Disposal) standards.
○ Ensure HAM data integrity within the Configuration Management Database (CMDB),
leveraging ServiceNow Discovery and other integrations to populate CI data
automatically.
● Experience of developing and implementing integrations between ServiceNow and other
systems using APIs, web services, and middleware
● Experience building integration with procurement systems - Coupa and Zip
● Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.
● Experience: 8 years +