TI
ServiceNow CMDB
Tranzeal Inc.
🇮🇳 India
On-site
1 month ago
- ServiceNow
- JavaScript
- REST API
- LDAP
- SolarWinds
1 month ago
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Job Title: ServiceNow CMDB
Experience: 8+ Years
Location: India (Preferably Bangalore, Pune, Hyderabad, Chennai, Mumbai, Noida)
Competency: P3/P4
Timings: 2-11PM - Supporting USA Customer Stakeholders
Salary :25-26LPA
Role Summary
The ServiceNow CMDB Engineer is responsible for maintaining and governing a high-quality CMDB on the ServiceNow platform. The role ensures accurate CI data, compliant relationships aligned to CSDM, and effective integration with ITSM, ITOM, Discovery, and Service Mapping. The engineer works closely with architects, IT operations, and application teams to ensure the CMDB is a trusted system of record.
Key Responsibilities
CMDB Design & Implementation
- Design and maintain CMDB data models aligned with ServiceNow CSDM standards (Foundational, Design, and Operational layers).
- Configure and manage CI classes, attributes, relationships, and lifecycle states.
- Ensure CMDB supports ITSM use cases (Incident, Problem, Change, Request, Knowledge).
- Implement and manage ServiceNow Discovery (horizontal & pattern-based).
- Configure and maintain MID Servers, credentials, and probes/patterns.
- Build and support Service Mapping for business and technical services.
- Troubleshoot Discovery issues and optimize CI reconciliation.
- Monitor and improve CMDB Health Dashboards (Completeness, Correctness, Compliance).
- Define and enforce CMDB governance rules, identification, and reconciliation policies.
- Perform root cause analysis for data quality issues and work with owning teams for remediation.
- Support CMDB audits and compliance requirements.
- Integrate CMDB with third-party tools (monitoring, asset, cloud, directory services, etc.) using REST, Import Sets, and Integration Hub.
- Handle Import Sets, Transform Maps, and data normalization.
- Automate CMDB lifecycle activities using Workflows, Business Rules, and Scripts.
- Create CMDB reports and dashboards for operations, governance, and leadership.
- Provide CMDB insights supporting impact analysis, change risk assessment, and service visibility.
- Collaborate with ServiceNow Architects, ITSM/ITOM teams, and Application Owners.
Mandatory Technical Skills
- Strong hands-on experience with ServiceNow CMDB.
- Deep understanding of CSDM (Common Service Data Model).
- Experience with ServiceNow Discovery & Service Mapping.
- CI lifecycle, identification, and reconciliation rules.
- JavaScript, Business Rules, Client Scripts, and Server Scripts.
- Import Sets, Transform Maps, and UI Policies.
- CMDB Health Dashboards and Reporting.
Desirable Skills
- ITOM modules (Event Management, Cloud Discovery, Operational Intelligence).
- Integration experience (REST / API / LDAP / Monitoring tools like BigFix, SolarWinds, etc.).
- Experience with large enterprise CMDB transformations.
- Knowledge of Asset Management (HAM/SAM).
- ServiceNow certifications ( CSA, CMDB, ITOM) – Preferred.
Soft Skills & Behavioral Expectations
- Strong analytical and troubleshooting skills.
- Clear communication with customer stakeholders.
- Ability to work independently in an offshore model with minimal supervision.
- Governance mindset with attention to data quality and standards.
- Proactive risk identification and a continuous improvement approach.
Success Metrics / Outcomes
- Improved CMDB data accuracy and health scores.
- Reliable service models supporting Change and Incident impact analysis.
- Reduction in manual CI maintenance.
- High stakeholder confidence in CMDB as a single source of truth.
ServiceNow CMDB · Tranzeal Inc.