PC
ServiceNow CMD SME/Lead
Pyramid Consulting, Inc
- 🇺🇸 United States
- Remote
- Staff / Principal
- 21 hours ago
- ServiceNow
- Health insurance
- Pension
21 hours ago
Not enough detail in this posting to match
Job ID:26-32670
Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
- Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
- Present recommendations clearly to executive, business, technical, and operational stakeholders.
- Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
- Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
- Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
- Review solution designs, integrations, data models, technical debt, and upgrade impacts.
- Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.
- 10+ years of relevant enterprise IT and ServiceNow experience.
- Proven experience leading large-scale ServiceNow implementations and transformation programs.
- Strong executive communication, stakeholder management, and presentation skills.
- Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
- Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
- Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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ServiceNow CMD SME/Lead · Pyramid Consulting, Inc