ServiceNow Catalog Engineer

About The Job:

• This ServiceNow Catalog Engineer will be responsible for developing, configuring, and optimizing the Service Catalog in ServiceNow.
• This role will work closely with business stakeholders to design, develop, and maintain catalog items and workflows to support seamless self-service experiences.

Essential Job Functions:

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts, or any other catalog-related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Stay current with the latest updates and features in ServiceNow and evaluate how new capabilities can benefit the organization.

Qualifications:
Basic Qualifications (Required):

• Bachelor’s degree, or equivalent work experience.
• Five or more years of ServiceNow development experience.
• Must possess active ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications and be able to verify certification credentials.

Required Technical Skills:

• Profound knowledge of the ServiceNow platform and its capabilities, including understanding of the latest releases and platform updates.
• Proficiency in JavaScript, Glide API, and HTML/CSS within the ServiceNow platform.
• Experience working with Flow Designer, Catalog UI Policies & Actions, Business Rules, Script Includes, HealthScan, and Client Scripts.
• Strong problem-solving skills and the ability to work in a collaborative team environment.
• Experience integrating ServiceNow with external business systems using REST, SOAP, and other web service technologies.

Preferred Skills/Experience:

• Hands-on ServiceNow Service Catalog development and administration experience.
• Workflow and Automation: Ability to design and implement complex workflows and automate processes to improve service operations.
• Security Practices: Understanding of security best practices, including data privacy, role-based access controls (RBAC), and secure development practices within ServiceNow.
• AI / GenAI: Knowledge of implementing and customizing ServiceNow AI capabilities, including NLU (Natural Language Understanding) and integrations with AI services.
• Problem Solving and Analytical Skills: Strong analytical thinking and troubleshooting skills to address technical and business challenges.
• Project Management: Experience working in Agile environments and managing multiple initiatives effectively.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

• 0-2 years - INR 5,000
• 2-6 years - INR 7,500
• 6+ years - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in the USA, UK, Canada, and India. VARITE is currently a primary and direct vendor to leading corporations across Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.