ServiceNow Architect with Strong hold on ITSM and integrations

Diverse Lynx India

🇮🇳 India

On-site

3 months ago

3 months ago

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Architect JD:
Role: ServiceNow ITSM Architect
Experience: 10+ Years (6+ Years in ServiceNow)
Key Responsibilities

Lead architecture, design, and implementation of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Define end-to-end solution blueprints aligned with business objectives, ITIL best practices, and ServiceNow platform capabilities.
Collaborate with business stakeholders, product owners, and technical teams to gather requirements and recommend scalable solutions.
Provide architectural governance, design reviews, and technical leadership throughout the project lifecycle.
Drive integrations with enterprise applications using REST/SOAP APIs, Integration Hub, and middleware platforms.
Support CMDB, CSDM, platform strategy, performance optimization, security, and compliance initiatives.
Mentor development teams and ensure adoption of ServiceNow best practices and standards.

Required Skills

Strong expertise in ServiceNow ITSM, Service Catalog, CMDB, CSDM, Flow Designer, and Integration Hub.
In-depth knowledge of ITIL processes and enterprise service management.
Experience in solution architecture, integrations, platform governance, and stakeholder management.
ServiceNow CSA certification mandatory; CIS-ITSM preferred.

ServiceNow Architect with Strong hold on ITSM and integrations · Diverse Lynx India