ServiceNow Architect

Diverse Lynx India

🇮🇳 India

On-site

Staff / Principal

2 months ago

ServiceNow
CMA
Change Management
SOAP
Agile
Scrum

2 months ago

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As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.
As an Architect you will be responsible for
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Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery
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Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures
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Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
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Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations
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Design and oversee integrations between ServiceNow modules and other systems
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Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges
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Establish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
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Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches
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Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable
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Advise leadership on strategic platform capabilities, technical direction, and roadmap planning
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This role requires a collaborative mindset and the ability to build strong relationships across teams
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Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus
What we are looking for
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ServiceNow Certified Master Architect (CMA) certification
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8+ years of experience in IT service management and enterprise architecture
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5+ years of hands-on experience implementing and customizing ServiceNow solutions
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Experience with WSD and HSE modules desirable
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Proven experience architecting complex, multi-instance ServiceNow environments
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Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
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Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
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Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
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Exceptional verbal and written communication skills, able to interact with all levels in the organization
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Comfortable with constantly evolving and changing priorities, enjoys new challenges
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Experience with business analysis or functional real estate knowledge in the professional services industry a plus

ServiceNow Architect · Diverse Lynx India

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