DL
ServiceNow Architect
Diverse Lynx India
🇮🇳 India
On-site
2 months ago
- ServiceNow
- IntegrationHub
- SOAP
- Agile
- Scrum
- Certified System Administrator
- CAD
- CMA
- AWS Cloud
- ITIL
2 months ago
As aServiceNow Architect, you will serve as the technical authority for enterprise-wide ServiceNow implementations, driving architecture strategy, platform governance, and scalable solution design. You will collaborate with business stakeholders, project managers, and development teams to deliver enterprise-grade ServiceNow solutions aligned with business objectives.
The ideal candidate should have extensive experience inServiceNow Architecture, ITSM, CMDB, Service Catalog, Flow Designer, IntegrationHub, Discovery, Service Mapping, REST/SOAP APIs, Enterprise Integrations, and Agile delivery.
Key Responsibilities
- Design and architect enterprise-scale ServiceNow solutions aligned with business and technology roadmaps.
- Lead solution discovery sessions and convert business requirements into scalable technical architectures.
- Design and oversee ServiceNow implementations across ITSM, CMDB, Service Catalog, Discovery, Service Mapping, SAM, HAM, HRSD, and IntegrationHub.
- Architect enterprise integrations between ServiceNow and third-party applications using REST/SOAP APIs and middleware technologies.
- Develop High-Level Design (HLD) and Low-Level Design (LLD) documents and establish architectural standards.
- Define ServiceNow platform governance, development standards, coding best practices, and implementation guidelines.
- Provide technical leadership, mentoring, architecture reviews, and solution guidance to development teams.
- Lead multiple concurrent ServiceNow implementation and migration projects using Agile/Scrum methodologies.
- Identify technical risks and ensure solutions are scalable, secure, and maintainable.
- Collaborate with business stakeholders, vendors, and project teams to drive enterprise digital transformation initiatives.
- Support ServiceNow platform roadmap planning and recommend best practices for continuous improvement.
Mandatory Skills
- ServiceNow Architecture
- ITSM
- CMDB
- Service Catalog
- Discovery
- Service Mapping
- Flow Designer
- IntegrationHub
- SAM / HAM
- HRSD
- REST/SOAP APIs
- Enterprise Integrations
- Domain Separation
- Agile / Scrum
- Enterprise Solution Architecture
- Stakeholder Management
Preferred Skills
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- Certified Master Architect (CMA) – Highly Preferred
- Workplace Service Delivery (WSD)
- Health & Safety (HSE) Module
- Real Estate Domain Experience
- AWS Cloud Exposure
- ITIL Certification
Qualifications
- Bachelor's or Master's Degree in Computer Science, Information Technology, or a related discipline.
- 8+ years of experience in IT Service Management and Enterprise Architecture.
- 5+ years of hands-on experience implementing and customizing ServiceNow solutions.
- Strong experience in enterprise integrations, platform architecture, governance, and digital transformation initiatives.
- Excellent communication, leadership, and stakeholder management skills.
ServiceNow Architect · Diverse Lynx India