Service Supply Chain Operations Specialist

Location: Sunnyvale, CA Onsite - 5 days/ Hybrid - Tue - Thursday. M/F - Remote

Introduction

We are seeking a dedicated and experienced professional to join our team as a Service Supply Chain Operations Specialist. This role is critical in supporting ClientCare’s service supply chain across key workstreams, including post-ramp qualification project coordination and commodity management for display and touch module components.

Required Skills & Qualifications

• 3–5 years of experience in supply chain, commodity management, or procurement, preferably in consumer electronics or hardware manufacturing.
• Demonstrated experience managing supplier relationships — pricing negotiations, delivery performance, and capacity planning.
• Familiarity with NPI or post-ramp qualification processes in a hardware environment.
• Strong project coordination skills with the ability to track multiple workstreams, manage deadlines, and communicate status across cross-functional teams.
• Proficiency in Excel and supply chain planning tools (SAP, ERP systems, or equivalent).
• Strong written and verbal communication skills.
• Prior work experience at ClientCare or in ClientCare's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Prior experience in ClientCare, service supply chain, or after-sales operations.
• Knowledge of display, touch module, or related electromechanical commodities.
• Experience with BOM management, cost modeling, or should-cost analysis.
• Familiarity with PRQ/qualification workflows and engineering change processes.

Day-to-Day Responsibilities

• Facilitate post-ramp qualification projects end-to-end, ensuring component transitions meet program milestones and quality requirements.
• Serve as the primary coordination point between GCM, Engineering Program Management (EPM), and Service Supply Chain Engineering (SSCE) teams to track PRQ status, flag risks, and drive resolution.
• Maintain PRQ project trackers and provide regular status updates to stakeholders, ensuring deadlines are met and blockers are escalated promptly.
• Support qualification documentation, test result tracking, and approval workflows required for PRQ completion.
• Monitor supplier capacity, lead times, and delivery performance to ensure continuity of supply for assigned commodities.
• Manage day-to-day supplier relationships, conduct business reviews, and drive supplier accountability on quality, delivery, and responsiveness commitments.
• Support cost negotiations, track pricing trends, and identify cost reduction opportunities.
• Collaborate with Materials, Planning, Finance, and Engineering teams to align sourcing decisions with program requirements and financial targets.
• Support last-time-buy (LTB) assessments and end-of-life (EOL) transition planning for assigned commodities as needed.

Company Benefits & Culture

• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.