Service Supervisor

What to Expect

What You’ll Do

• Lead, coach, and develop a highly engaged team of technicians to achieve service output goals 
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center 
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team 
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs 
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program 
• Work with employees to manage schedules and resolve technical and personnel problems 
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements   

What You’ll Bring

• Bachelor's degree, or equivalent experience 
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required 
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards   
• Excellent interpersonal and communication skills  
• Able to work a flexible schedule, including weekday and weekend overtime 
• Proficient with Microsoft Office Suite 
• Valid driver’s license required