Service Sales Specialist

Responsibilities / Tasks

Responsibilities / Tasks

• Drive Service Sales activities for Separation and Homogenization within PFP.
• Reviewing RFQs and clarifying customer requirements.
• Prioritize initiatives through close engagement with peers & Head of PFP Service.
• Develop, implement, and utilize Service Sales tools – I-Base and CRM and other tools currently under development.
• Operate in partnership with new equipment / project sales teams to identify “up-sell” and “cross-sell” opportunities, to maximize revenue and improve overall customer experience.
• Effect sales of GEA PFP equipment services for GEA Africa; representing the company in a professional manner in the fields of spare parts, repairs and field service.
• Travel to potential and existing customers (iBase) - securing additional orders / agreements for spare parts, repairs, service projects, and field service.  The customer visits shall include necessary presentations / demonstrations as required to enhance the sales opportunity and promote GEA. These visits need to be planned on CRM and minutes included.
• Actively promote smaller scale projects (Upgrades / Modernization).
• Assist with large project spare parts / repair orders – provide quotes, follow up and ensure the sale is executed in a timely manner.
• Participate in the negotiation of offers, quotations, and contracts (T&Cs).
• Self-starter to complete tasks in a timeous manner.
• Assist with on-site execution of services and small-scale service projects.

Your Profile / Qualifications

• Commercial Qualification with technical background.
• 5 years' experience in Separation and Homogenization equipment.
• Skills in providing support for life cycle services in an Engineering or FMCG environment.
• Ms Office.

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