ES
SERVICE / PROCESS DESIGNER
Epsilon Solutions LTD
- Location not stated
- Hybrid
- Manager or above
- 4 hours ago
- ITIL
- AI
- ServiceNow
- Jira
- Confluence
- IAM
- GitHub
- Copilot Studio
- Dynatrace
- PagerDuty
4 hours ago
TORONTO - HYBRID - FULLTIME
10 YRS EXP.
PRIMARY SKILLS:ITIL Cross Functional Service Management, Service management process analyst
Design the end-to-end service-management processes needed to introduce, operate and scale AI-enabled capabilities, covering intake, provisioning, support, incident and problem management, change/release, knowledge, monitoring, service levels and continuous improvement. Requires 10+ years in service or process design with strong ITIL-based practice, journey and process mapping, RACI and control design, operational readiness, runbook creation and KPI/SLA definition; technical literacy should include ServiceNow, Jira/Confluence, Teams support channels, IAM/access workflows, GitHub-based delivery, Copilot Studio and LLM services, plus observability and telemetry platforms such as AppInsights, Log Analytics, Dynatrace, PagerDuty and GetDX so support models are measurable and production-ready.
SERVICE / PROCESS DESIGNER · Epsilon Solutions LTD