IL
Service Parts Associate - Level II
ICONMA, LLC
- 🇺🇸 United States
- On-site
- Mid level
- 2 hours ago
- $25 – $26 / hour
2 hours ago
Responsibilities:
- Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
- Uses appropriate personal protective equipment.
- Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
- Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
- Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
- Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
- Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.
Requirements:
- Competencies:
- Order Processing
- Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
- Order Life Cycle Systems Knowledge
- Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
- Communicates effectively
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures accountability
- Holding self and others accountable to meet commitments.
- Action oriented
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer focus
- Building strong customer relationships and delivering customer-centric solutions.
- Warehouse Inventory Control
- Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- Optimizes work processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Customer Support
- Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and
- the order life cycle are interconnected to ensure an overall positive customer experience.
- Interpersonal savvy
- Relating openly and comfortably with diverse groups of people.
- High school diploma or certificate of completion of secondary education or equivalent experience to
- the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Experience:
- Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
- Top 3 Skills you are looking for:
- Task Oriented
- Self-Motivated
- Team Work Oriented
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Service Parts Associate - Level II · ICONMA, LLC