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Service Parts Associate - Level I
ICONMA, LLC
- 🇺🇸 United States
- On-site
- Mid level
- 6 hours ago
- $20 – $23 / hour
6 hours ago
Responsibilities:
- Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions.
- Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or supervisor when needed.
- Maintains a neat and clean appearance in the customer parts area and parts warehouse.
- Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
- Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.
- Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
- Performs other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management-related tasks, core processing, or other parts-related duties as assigned by management.
- Order Processing
- Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.
- Order Life Cycle Systems Knowledge
- Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries to ensure accurate and timely order processing and query resolution.
- Communicates Effectively
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures Accountability
- Holding self and others accountable to meet commitments.
- Action Oriented
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer Focus
- Building strong customer relationships and delivering customer-centric solutions.
- Warehouse Inventory Control
- Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- Optimizes Work Processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Customer Support
- Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- Interpersonal Savvy
- Relating openly and comfortably with diverse groups of people.
Requirements:
- High school diploma or certificate of completion of secondary education, or equivalent experience to the extent such experience meets applicable regulations.
- Proficiency in Microsoft applications, generating reports, and advanced-level computer skills.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Experience
- Requires some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.
- Top 3 Skills you are looking for:
- Inventory Control
- Shipping and Receiving
- Multitasking
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Service Parts Associate - Level I · ICONMA, LLC