Service - Merchant Engagement

Job Title: Associate / Senior Associate – Onboarding Operations
Location: Noida Department: Enterprise
Role Overview
You will be responsible for the end-to-end onboarding journey of online and offline
merchants or partners. This includes verifying credentials, conducting risk
assessments, and ensuring that the "Go-Live" process is frictionless while
maintaining 100% regulatory compliance.
Key Responsibilities
 Verification & Compliance: Perform KYC (Know Your Customer) and KYB
(Know Your Business) onboarding due diligence checks. Review
documents and OVDs submitted by sales teams or merchants to ensure
authenticity.
 Risk Assessment: Conduct website and business model reviews to identify
potential fraud, brand reputation risks, or prohibited business categories.
 Process Management: Coordinate with internal stakeholders (Sales,
Product, Tech, and Compliance) to resolve onboarding bottlenecks and
reduce TAT (Turnaround Time).
 SOP & Documentation: Maintain and update Standard Operating
Procedures (SOPs) in line with changing RBI or NPCI guidelines.
 Stakeholder Management: Act as the primary point of contact for Key
Account Managers (KAMs) to clarify documentation errors and merchant
queries.

Required Skills & Qualifications
 Education: Bachelor’s degree in business, Finance, or a related field.
 Experience: 1–5 years in Fintech, Banking, or E-commerce operations
(specifically in Merchant Onboarding or KYC).
 Domain Knowledge: Solid understanding of Payment Gateways, QR
Codes, EDC/POS machines, and AML (Anti-Money Laundering) standards.
 Technical Skills: Proficiency in MS Excel (VLOOKUP, Pivot Tables) is
mandatory.
 Attributes: High attention to detail and the ability to work in a fast-paced, 24/7
environment.