Service Manager, Senior Services

This Opportunity:

We are currently looking to fillone Full-Time Service Manager role in our Northeast region, based in Sudbury, Ontario.

Wage: $78,188.00 per annum
Hours:35 hours per week
Schedule:Monday - Friday 

Responsibilities:

• Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS), which may include a combination of Senior and Brain Injury Services.

• Effectively manages and approves program resources, both human and financial, to meet program objectives.

• Recruits, employs, trains, supervises, and evaluates support service staff within a predetermined budget and in accordance with March of Dimes Canada-approved program plans.

• Monitors and evaluates operational effectiveness and implements changes required for improvement.

• Participates as a member of the CSS Management Team in planning, problem resolution, quality improvement, and the review of service delivery performance.

• Monitors and manages annual program budgets and performs periodic variance analysis for review with the CSS Senior Manager.

• Implements quality improvement measures throughout the programs.

Qualifications:

• Degree or diploma in a Human Services/Social Services program or equivalent.

• 2–5 years of experience in the social services/health sector; experience coordinating services for people with physical or cognitive disabilities is highly desirable.

• Community-based experience working with individuals with physical or cognitive disabilities.

• Ability to supervise team members located throughout the Northeast region remotely.

• Ability to travel occasionally (e.g., to other locations throughout the region for training).

• Demonstrated experience supervising or leading teams.

• Highly organized, with excellent time management skills.

• Excellent written and verbal communication skills.

• Demonstrated ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

• Strong problem-solving and conflict-resolution skills.

• Experience in budget preparation and fiscal management is an asset.

• Knowledge of behaviour management principles.

• Knowledge of mental health and addictions.

• Knowledge of health and safety legislation.

• General understanding of computer hardware and software.

• Bilingualism in English and French is a strong asset.