Service Manager - Aalborg

What to Expect

At Tesla, Service Managers are the front-line leaders of our service operation. In this role, you will deliver an exceptional service experience, develop your team, run day-to-day operations, and make sure Tesla Service meets the needs of both our customers and our employees.

Tesla Aalborg opened in August 2025. In just over a year it has grown into a full Tesla Center: 13–15 technicians, 3–4 Service Advisors, and around 20 people looking to you. This is not a start-up assignment and it is not a mature site on autopilot. The building is open, the team is here, and the next chapter is how that team is led.

You are stepping into an existing operation that needs a stronger performance culture. The work is to set a clear standard, coach people properly, and hold the line fairly, consistently, and in person. If you want to leave a mark, this is it: take a young North Jutland location that already runs at scale and make it a shop people are proud to work in.

We hire leaders who want to run a service business and be part of our mission to accelerate the world’s transition to sustainable energy. Our Service Managers consistently deliver strong results across customer satisfaction, people leadership, operations, and financials.

To succeed at Tesla, you need to be energetic, highly organized, and effective in how you work, with a real passion for leadership and our brand.

What You’ll Do

• Inspire and lead everyone at your location, building top talent and future leaders of the company.

• Coach and mentor your team, recognizing strengths and growth areas so people and the operation both improve.

• Set a clear performance standard, give people honest feedback, and follow through. Do not let poor performance sit.

• Give your team the tools to succeed, remove roadblocks, and lead by example so targets are met and exceeded.

• Stay close to the customer and drive a service experience that exceeds expectations.

• Own every aspect of service center performance, drive continuous improvement, and partner with support teams when needed.

• Own the financial health of the service center and keep results in line with expectations.

• Keep the workplace well organized for people and the business, and partner with Facilities on improvements.

• Manage tooling inventory, cost control, and tool orders.

• Help develop future solutions, share ideas and build practical ways to improve service.

• Take an existing Aalborg team through a leadership reset: rebuild trust, raise the bar, and make performance management a normal, fair part of how the shop runs.
  

What You’ll Bring

• Strong people leader with a proven background managing teams in a service-focused technical environment. You engage, energize, and build an inclusive team.

• Proven at performance management, not only at being liked. You know your numbers, act on them, and bring the team with you.

• Able to step into an existing team after a leadership change, diagnose what is working, and reset what is not, without burning the place down.

• People-centric at your core. A strong performance culture starts with people who feel developed, supported, and valued.

• Able and driven to quickly learn our processes and workflows. Automotive experience is a plus.

• Operational and strategic in your leadership, while remaining hands-on and visible on the floor.

• Experienced in change management, with a proven ability to lead and engage people through change and beyond it.

• Clear, respectful communicator. Fluent in Danish and English.

• A valid driver’s license is required.