JR
Service Manager
Jim Riehl's Friendly Automotive Group
🇺🇸 United States
On-site
Manager or above
2 weeks ago
$100,000 – $150,000 / year
- ASE
- Health insurance
- Pension
2 weeks ago
Not enough detail in this posting to match
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is seeking an experiencedService Manager to lead our service department. If you're a hands-on leader who knows how to drive CSI, hit fixed ops targets, and build a team that customers trust, we want to talk to you.
What You'll Do
- Oversee daily operations of the service department, including scheduling, workflow, and technician productivity
- Recruit, train, and manage service advisors and technicians
- Set and achieve department goals for revenue, gross profit, and customer satisfaction (CSI)
- Ensure proper handling of warranty and recall work in line with Stellantis/FCA standards
- Oversee communication of parts ordering, shop efficiency, and equipment upkeep
- Handle customer escalations professionally and resolve concerns promptly
- Monitor key performance metrics and report results to dealership leadership
- Maintain compliance with safety, environmental, and manufacturer guidelines
- Proven experience as a Service Manager or Assistant Service Manager at a franchised dealership (Stellantis/FCA brand experience preferred)
- Strong leadership and team-building skills
- Solid understanding of fixed ops financials (labor rates, gross profit, effective labor rate, etc.)
- Excellent communication and customer service skills
- Valid driver's license with a clean driving record
- ASE certifications a plus
Service Manager · Jim Riehl's Friendly Automotive Group