Service Manager

Apartment Service Manager – Delray

LUMA Residential | Houston, TX 77077

Starting Pay: $32.00 per hour

Lead the Service Team. Take Ownership. Build Your Career with LUMA!

LUMA Residential is looking for an experienced, hands-onApartment Service Manager to lead maintenance operations atDelray, located at1715 Enclave Parkway, Houston, TX 77077.

We're seeking a dependable, organized, and technically skilled leader who takes pride in maintaining a beautiful community, delivering exceptional resident service, and keeping maintenance operations running efficiently.

If you're a problem-solver who enjoys leading a team, staying ahead of maintenance needs, and using technology to work smarter, we want to meet you!

What You'll Do

• Lead & Develop Your Team: Supervise, train, and support maintenance team members while establishing clear expectations, accountability, and a positive work environment.

• Oversee Daily Maintenance Operations: Prioritize service requests, troubleshoot maintenance issues, and ensure work orders are completed accurately and within company standards.

• Manage Make-Readies: Coordinate apartment turns, repairs, inspections, and scheduling to ensure vacant homes are ready for new residents on time.

• Protect Our Community: Implement preventative maintenance programs, conduct routine property inspections, and proactively address repairs to preserve the community's physical assets.

• Maintain Pools & Equipment: Oversee pool maintenance, water chemistry, equipment operations, inspections, and applicable safety requirements.

• Stay Organized & Accountable: Complete required daily, weekly, and monthly maintenance reports, track work orders, monitor inventory, and communicate progress and concerns to management.

• Leverage Technology: Utilize Yardi, digital maintenance systems, and AI-powered tools to improve efficiency, documentation, and communication.

• Deliver Exceptional Service: Communicate professionally with residents, vendors, and management while ensuring a safe, attractive, and well-maintained community.

• Respond When Needed: Participate in a rotating biweekly on-call schedule and respond promptly to maintenance emergencies.

Qualifications

What We're Looking For

• Multi-Family Experience: Proven hands-on apartment maintenance experience, including HVAC, plumbing, electrical troubleshooting, preventative maintenance, and apartment make-readies.

• Leadership Experience: Ability to direct maintenance operations, motivate team members, manage priorities, and hold a team accountable for results.

• EPA & HVAC Credentials: Valid EPA certification and appropriate HVAC certification or credentials required.

• Pool Certification: Current pool operator certification or ability to obtain certification within the company's required timeframe.

• Yardi Experience: Previous experience using Yardi for work order management, maintenance tracking, and documentation required.

• Technology Skills: Comfortable using computers, email, digital reporting systems, and AI-assisted technology.

• Communication Skills: Must be able to read, write, understand, and communicate effectively in English for safety procedures, work orders, reporting, and resident communication. Bilingual English/Spanish is a plus.

• Tools & Transportation: Must have the necessary maintenance tools, reliable transportation, a valid driver's license, and a working cell phone.

• Emergency Response: Must reside within 30 minutes of Delray and be available for the required rotating on-call schedule.

Why LUMA Residential?

At LUMA Residential, we're more than a property management company. We're a team committed to creating exceptional living experiences while investing in the people who make it happen.

We offer a competitive benefits package that includes:

• Competitive starting pay of$32.00 per hour

• Medical, dental, and vision insurance

• Company-supported Health Reimbursement Arrangement (HRA)

• 401(k) retirement plan with company matching

• Paid time off and company leave

• Employee apartment rental discounts

• Professional development and educational opportunities

• Employee Assistance Program (EAP)

• A supportive, team-oriented company culture

We're proud to be recognized as a2026 NAA Top Employer, a2025 Energage Top Workplace, and the2025 AAGD Sapphire Award Winner for Owner/Management Company of the Year.

Ready to Lead?

If you're an experienced Service Manager who believes in taking ownership, leading by example, and providing outstanding service, we'd love to hear from you!

**Apply today and become part of the LUMA Residential family!!