Service Management

Diverse Lynx India

🇮🇳 India

On-site

5 days ago

ERP
ITIL
Excel
PowerPoint

5 days ago

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Role Descriptions: Prepare Dailyweekly Monthly dashboards from SNOW. Prepare incident Aging report.Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery Provide direction and goal setting on strategy and operationsContribute to design and solution development activitiesImplement and transition security strategy for the architecture and remote access strategy Supports ERP Program Management effortsResponsible for leading a team of professionals in the areas of service transformation| Service Management| metrics and reportingDirect management responsibility for the following teamsDefine roles and responsibilities for the new Service Management organizationPromote and champion the benefits of Incident| Problem| Change| Request| Knowledge Management| CMDB and other IT Service Management processes.Develop performance measures and consistently report metricsLead continual service improvement and ongoing process maturity through regular reviews of the process and tools| trend analysis and metrics reporting and through regular engagement with stakeholdersITIL Foundation Certified and expertise in ITIL processes.yrs of hands-on experience. SkillsIT OperationsGood written and communication skillProject coordination skillsGood Client handlingWell versed with Microsoft suite of applications like Excel| PowerPoint etc. TechnicalProcessBehavioral CompetencyPeople management Good to haveServiceNowAgile MethodologyIncident management
Essential Skills: ITSM- MIM

Service Management · Diverse Lynx India

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