Service Infrastructure Technician

Key Responsibilities

·      Own execution of physical infrastructure work, including low-voltage cabling, rack installation, equipment mounting, and device deployment, ensuring all work is clean, secure, and aligned with defined standards and design intent

·      Own cabling quality end-to-end, ensuring all cabling is properly routed, terminated, labeled, tested, and organized to support long-term reliability and maintainability

·      Own testing and validation of installed infrastructure, identifying and correcting physical layer issues and ensuring all work meets expected performance and certification standards

·      Own organization of network environments, including racks, patch panels, and cable management, ensuring environments are structured, accessible, and serviceable

·      Own client communication for onsite work, ensuring expectations, progress, and any issues are clearly communicated while minimizing disruption to the client environment

·      Own identification and escalation of scope boundaries, ensuring engineering decisions, configuration changes, or design gaps are escalated with sufficient context

·      Execute all Service Technician Tier 1 responsibilities, ensuring end-user issues are resolved efficiently while maintaining ticket quality, communication standards, and SLA adherence

·      Demonstrate strong execution discipline and attention to detail, ensuring work is completed correctly the first time and does not introduce rework, instability, or client risk

·      Participation in the After Hours Support rotation is required, including availability to respond to client emergencies outside of standard business hours

Technical Skills

·      Execute physical infrastructure work and restore end-user productivity by applying structured installation practices and standard troubleshooting processes.

·      Low-voltage cabling installation (Cat5e, Cat6, Cat6A), including routing through ceilings, walls, conduit, and pathways

·      Cable management practices, including horizontal and vertical organization, and adherence to installation standards such as bend radius, separation, and support

·      Patch panel termination, keystone jack punch-down, and RJ45 termination (crimping)

·      Cable labeling standards and consistent port-to-port mapping (patch panel to wall jack to device)

·      Cable testing and troubleshooting, including identification and correction of mis-wires, opens, and shorts, and use of certification tools where applicable

·      Network rack and cabinet installation, including patch panels, switches, UPS devices, and structured cable management

·      Mounting and positioning of infrastructure-connected devices, including cameras and wireless access points, with awareness of coverage and placement considerations

·      Use of required tools including punch-down tools, crimpers, cable testers, tone generators, and probes

·      Operation of power tools including drills and impact drivers, ensuring safe and proper usage during installation work

·      Safe ladder and ceiling work, including the ability to work in elevated environments and confined spaces

·      Scissor lift operation (certified, where required) and boom lift operation (certified, where required)

·      Adherence to job site safety practices and proper equipment handling standards

·      Documentation of cabling, terminations, and network environments, along with clear and accurate ticket notes and work summaries

·      Active Directory password resets and standard user changes, MFA management (standard processes), and user onboarding/offboarding

·      Workstation, OS, peripheral, mobile device, and Microsoft 365 user-level support

·      Printing, scanning, client-side networking (DNS, DHCP, VPN), and telephony troubleshooting

Basic Qualifications

·      1+ years of experience in low-voltage cabling, infrastructure installation, or IT field services

·      Experience using structured cabling tools such as punch-down tools, crimpers, and cable testers

·      Experience installing or working with network racks, patch panels, or infrastructure equipment

·      Ability to safely use power tools and perform physical installation work

·      Ability to work on ladders, in ceilings, and in elevated or confined environments

·      Strong attention to detail and ability to follow defined processes and installation standards

·      Strong communication skills with the ability to interact professionally with clients onsite

·      Valid driver’s license and access to a reliable vehicle for client onsite support and travel

Preferred Qualifications

·      Experience with cable certification tools

·      Experience mounting cameras, access points, or similar devices

·      Scissor lift and/or boom lift certification

·      Familiarity with basic networking concepts (DNS, DHCP, VPN)

·      Experience in a managed services or service delivery environment

Benefits

• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Benefits include medical, dental, and vision coverage, paid time off, and retirement savings options. Employees may also be eligible for additional compensation, such as bonuses or incentive-based pay, depending on the role.