Service Experience Trainer (English and French speaker) - EMEA

What to Expect

Please note that fluency in English and French is a must requirement. Please submit your CV in English.

This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.

What You’ll Do

• Facilitate New Hire and Continuous instructor-led and virtual Service Experience training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
• Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
• Partner with Managers and Coaches to identify and train for skill gap development of employees
• Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
• Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
• Support the Content Development team with reviewing training materials, as needed, and play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service
• Supporting management of the operations of the regional training facilities including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations

What You’ll Bring

• Fluency in English and French is a must requirement. Dutch and/or German language skills are also beneficial
• Automotive, customer service, or L&D education (or equivalent experience) with extensive customer service expertise including coaching and training
• Strong facilitation, teaching, coaching, stakeholder management, and interpersonal communication skills
• Excellent verbal and written communication with confidence and professionalism in customer-facing roles
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
• Ability to travel at least 60% of the time, with a valid driver’s license and passport
• Tech savvy with office and learning technologies; Tesla/EV product experience preferred; environmental and safety knowledge is a plus