DW
Service Excellence Trainer - Attractions/Recreation (Trip Interview)
Disney Worldwide Services
Location not stated
9 months ago
9 months ago
Job Description
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.Responsibilities
- Oversee the development, execution and tracking of all individual development plans, mentoring assignments, structured shadowing experiences and stretch assignments for allLifeguards, Lifeguard Coordinators, Attractions Host/Hostess, and Attractions Coordinators roles
- Conduct detailed needs assessments and gap analysis related to operational performance, lifeguard certification standards, succession planning, understudy development and external apprentice program engagement; organize and execute appropriate methods of training
- Audit and assess all training and certification needs; leverage key metrics and data to inform operational readiness, compliance, and developmental milestones; identify key trends and formulate detailed reporting, analysis and recommendations to Attractions and Recreation leadership on a weekly basis
- Evaluate Attractions and Recreation performance, conduct weekly leadership meetings and verify strong operational and safety certification standards knowledge of the Attractions and Recreation Crew overall
- Partner with Attractions and Recreation leadership to support Guest service/soft-skills training for other teams/departments, as needed
- Create and conduct operational assessments and monitor results
- Hold Attractions and Recreation leadership accountable and challenge thinking to ensure the overall training and development strategy is executed
- Be fully certified as a licensed lifeguard and participate and facilitate all training and operational audits, including in-service training, re-certification, Lifeguard New Hire training, as well as attractions training etc.
- Ability to be the first responder or an on-scene commander during emergency situations ensuring safe practices are consistently executed
- Complies with the safety competencies, and all company policies and procedures
- Emergency Duties as specified in the ship Assembly Stations and Emergency Functions Plan
- SMS - uphold the general safety management responsibilities in areas and operations under their control
- Segment: Disney Parks, Experiences and Products
- Business: Disney Cruise Line
- Category: Sports and Recreation
- Job Type: Full Time
Service Excellence Trainer - Attractions/Recreation (Trip Interview) · Disney Worldwide Services