Service Excellence Trainer

Disney Worldwide Services

Location not stated

9 months ago

Windows
Stripe

9 months ago

Not enough detail in this posting to match

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

Responsibilities

Coordinate the front of house Food and Beverage new hire orientation; provide support and assistance to Crew
Design departmental training programs and associated materials
Ensure the Service Excellence Training Plan within the Beverage, Quick Service and Dining Room is in place, being followed and completed
Maintain Responsible Vendor Training and tracking
Responsible for the completion of the Training Verification Statements
Ensure all Crew complete United States Public Health classes; schedule all returning Crew for a refresher training
Responsible for the development of food and beverage product knowledge
Schedule weekly assessments; monitor and report outcomes
Monitor all service standards; audit restaurants on a daily basis
Carry out GSM breakdowns and individual GSM/PPD analysis on embarkation days
Track and log all training requirements
Inform returning Crew of departmental changes while Crew were on vacation
Evaluate Service Excellence team performance
Conduct and facilitate weekly Service Excellence meetings
Order micros cards with partnership from IT for embarking Crew

Basic Qualifications

Minimum two years in a managerial training and development role
Operational Experience working in a Food and Beverage environment
Excellent presentation and facilitation skills, including conducting meetings and speaking in front of big groups
Proficiency in common Windows computer applications and e-mail

Additional Information

Reports to: Manager Food and Beverage Services
Level: 2 Stripe Officer
Contract Length: 4 Months

This is a SHIPBOARD role.
You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Segment: Disney Parks, Experiences and Products
Business: Disney Cruise Line
Category: Food and Beverage
Job Type: Full Time

Service Excellence Trainer · Disney Worldwide Services

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