Service Dispatcher

Position is located out of our Southborough, MA district office.

Job Summary:

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager.

The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities:

• Performing triage on incoming customer calls.
• Scheduling service for customers as necessary.
• Dispatching technicians to perform service at customer sites as necessary
• Answer phone calls, text or email messages.
• Provide customer support as necessary.
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping and note taking.

Job Requirements:

• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• The ability to manage multiple priorities
• Ability to work simultaneously in multiple platforms
• A strong work ethic and professional appearance
• Ability to adapt to a changing environment
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks