Service Director (23074)

The Service Manager oversees and manages the Dealership's service department. Essential duties include the following:

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Maintains reporting systems required by general management and the factory
• Monitors and controls the performance of the department using reports, tracking systems, and surveys
• Develops and implements a marketing plan which promotes new and repeat business
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat business
• Maintains high-quality service repairs and minimizes comebacks
• Directs and schedules the work of the employees in the Service Department
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures the proper care, storage, and inventory of special tools
• Ensures all customers are greeted and given fair estimates on costs and time required for repairs
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and per dealership's guidelines
• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
• Attends company meetings as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Other duties as assigned

Qualifications

• Service Department Experience Required
• Must have a proven track record with an exceptional CSI 
• Strong communication and customer engagement skills
• Develop an effective service team through training and performance standards
• Ability to stay confident in high stress/high activity times with a positive attitude
• Planning, organizational ,and recruiting skills to build a high-performance team
• Professional, well-groomed appearance
• Self-motivated with a passion to achieve high standards 
• Pass drug testing,  MVR/Insurability, background investigation/interview