SS
Service Desk Specialist
Sunrise Systems Inc
🇺🇸 United States
On-site
Mid level
1 week ago
- ServiceNow
- Android
- Active Directory
- Windows
1 week ago
Duration: 4-month contract – short term placement
Work Type: 5 days a week onsite – Renton, Washington. 98057
Job Description
Role Level:
- Mid-level
- Must be able to hit the ground running
- No time for training
Core Requirements
Must-Have Technical Skills
- Soft skills
- AD
- Basic experience with 365 would be beneficial
- Knowing your way around how to troubleshoot standard office applications
- AD, Hardware setup, troubleshooting, ServiceNow
- Local onsite issues and escalating if they can't handle
Position Overview
Our client is seeking an experienced Service Desk Technician to provide onsite IT support coverage for a temporary leave of absence. This individual will serve as the primary IT support resource at the Renton, WA location and must be able to operate independently with minimal onboarding and training. The ideal candidate is a hands-on IT professional who can quickly step into the environment, resolve common technical issues, support end users, and escalate complex incidents when necessary.
Key Responsibilities
- Provide onsite desktop and technical support to end users
- Troubleshoot hardware, software, and connectivity issues
- Perform device deployments, workstation setups, and hardware onboarding
- Support Microsoft 365 applications and user accounts
- Assist users with Multi-Factor Authentication (MFA) issues
- Troubleshoot mobile devices, including iPhones, Android devices, and iPads
- Manage Active Directory user account support and basic administration
- Diagnose and resolve common desktop support issues independently
- Escalate unresolved issues to the appropriate IT teams
- Document incidents, requests, and resolutions within the ticketing system
- Deliver strong customer service while supporting local business operations
Required Qualifications
- 3+ years of Service Desk, Desktop Support, or End User Support experience
- Strong troubleshooting skills across Windows devices and common IT issues
- Experience with:
- Active Directory
- Microsoft 365
- Hardware deployments and device setup
- MFA support
- Mobile device troubleshooting
- Desktop and laptop support
- Ability to work independently with limited supervision
- Excellent communication and customer service skills
- Proven ability to prioritize and manage support requests effectively
Preferred Qualifications
- Experience using ServiceNow
- Previous experience serving as the sole onsite IT support resource
- Experience working in a corporate enterprise environment
What Will Make Someone Successful
- Able to hit the ground running with minimal training
- Confident handling day-to-day technical support issues independently
- Strong end-user support and customer service mindset
- Comfortable escalating issues outside of their support scope
- Reliable, self-directed, and adaptable in a fast-paced environment
Team Environment
This technician will be the primary onsite IT support resource for the Renton location while remaining connected to a broader Service Desk organization for escalation and collaboration. Because this is a temporary backfill assignment, the team is seeking an experienced professional who can quickly become productive with limited ramp-up time.
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com
Service Desk Specialist · Sunrise Systems Inc