DL
Service Desk Management
Diverse Lynx India
Location not stated
5 days ago
- Windows
- Mac
- DNS
- DHCP
- TCP/IP
- Active Directory
- Google Workspace
- ITIL
5 days ago
• Willingness to work in any shifts including night shifts.
• Accountable to answer customer requests and assisting customer either by email/chat or over the phone.
• Should be flexible for voice support.
• Ability to understand customer issue and troubleshoot to resolve it as an FCR.
• Must be a strong cross-team collaborator.
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.
• Basic knowledge about Systems, backup and Network.
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.
Technical Skills -
• Basic troubleshooting of Windows/Mac operating systems
• Understanding of networking basics (DNS, DHCP, TCP/IP)
• Experience with ticketing systems like Service Now(SNOW)
• Knowledge of Active Directory and user account management
• Familiarity with remote desktop tools
• Office 365/Google Workspace support
• Basic hardware troubleshooting (printers, laptops, desktops)
• VPN and remote access troubleshooting
• Basic understanding of ITIL processes
Service Desk Management · Diverse Lynx India