VI
Service Desk Lead
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
Staff / Principal
7 months ago
- ITIL
- ServiceNow
- Incident Management
7 months ago
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Qualifications:
Required Technical Skill Set
- Excellent Communication skills.
- Team Management,
- Process Governance,
- Reporting,
- Shift & Resource Planning
- Desired Experience Range 4-8 Yrs.
- Keywords IT Service Desk, IT Help Desk
Primary Skills
- Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
- Strong knowledge of ITIL framework and service desk operations.
- Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
- Excellent leadership, communication, and problem-solving skills.
- Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
- Ability to handle high-pressure situations and escalations effectively.
- Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
- Strong knowledge in capacity management, resource planning, reporting & analytics.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Service Desk Lead · VARITE INDIA PRIVATE LIMITED