DL
Service Desk / IT Support Engineer - Chennai
Diverse Lynx India
Location not stated
2 months ago
- Incident Management
- Windows
- MacOS
- Active Directory
2 months ago
Key Responsibilities & Duties Incident Management: Respond to support requests| troubleshoot issues| and document resolutions in ticketing systems. Technical Support: Provide assistance with computer hardware| software applications| operating systems| and basic network issues. User Administration: Manage user accounts including password resets| account creation| and access permissions. Maintenance & Deployment: Perform software installations| updates| system configurations| and basic hardware maintenance. Escalation Management: Escalate complex or unresolved issues to appropriate second- or third-level support teams. Required Skills and Qualifications Technical Knowledge: Familiarity with Windows and macOS operating systems| Microsoft Office| Active Directory| and basic network troubleshooting. Customer Service Skills: Strong communication skills with empathy and a customer-focused approach to user support. Analytical Skills: Ability to analyze issues logically and resolve problems in a structured manner. Education: Bachelors degree in Computer Science| Information Technology| or equivalent practical experience.Key responsibilitiesJob Description Service Desk / IT Support Engineer Key Responsibilities & Duties Incident Management: Respond to support requests| troubleshoot issues| and document resolutions in ticketing systems. Technical Support: Provide assistance with computer hardware| software applications| operating systems| and basic network issues. User Administration: Manage user accounts including password resets| account creation| and access permissions. Maintenance & Deployment: Perform software installations| updates| system configurations| and basic hardware maintenance. Escalation Management: Escalate complex or unresolved issues to appropriate second- or third-level support teams. Required Skills and Qualifications Technical Knowledge: Familiarity with Windows and macOS operating systems| Microsoft Office| Active Directory| and basic network troubleshooting. Customer Service Skills: Strong communication skills with empathy and a customer-focused approach to user support. Analytical Skills: Ability to analyze issues logically and resolve problems in a structured manner. Education: Bachelors degree in Computer Science| Information Technology| or equivalent practical experience.
Service Desk / IT Support Engineer - Chennai · Diverse Lynx India