Service Desk Engineer SE1| TS/SCI w/ MD POLY Security Clearance required

Service Desk Engineer  

SE1

Salary Range:$167-193K

Location: Hanover, MD 

Security Clearance Required: TS/SCI with MD polygraph

Job Description

As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services.  Mission Management support will be provided to:

• aid development teams in understanding how to integrate and resolve issues with REST Services. 

• Support end users to resolve issues where their accesses are being granted or denied incorrectly.

The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.

About US:

Capstone Technology Partners delivers mission-ready cybersecurity, engineering, and AI-enhanced software solutions for federal defense clients. We combine deep technical expertise with a people-first culture to help modernize securely, accelerate capability delivery, and strengthen operational resilience. Our work supports DoW, with proven experience in ICAM, Zero Trust, cloud-native engineering, and secure Agile development.  

Capstone is built on Collaboration, Culture, Connection, and Community. Values that guide every engagement and every mission we support. We deliver secure, scalable solutions designed to meet the evolving demands of our clients’ operations.  

Desired Skills/ Experience with:

• Experience with or knowledge of:

  • online and telephone customer support

  • LDAP directories

  • SQL and basic database querying abilities

  • RESTful services

  • Public Key Infrastructure (PKI )

  • Ticket tracking systems (e.g. JIRA, Redmine)

• Able to:

  • analyze system applications and perform troubleshooting.

  • understand and communicate complex software systems.

  • modify confluence pages and write technical documentation to support customers.

  • Assist with educating/training customers on software capabilities.

  • assist with understanding and defining customer needs. 

  • work independently

Requires:

• Security Clearance: TS/SCI with MD polygraph 

• 7+ years of System Engineering experience in programs and contracts of similar scope, type, and complexity.

• Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 5 years of additional SE experience may be substituted for a bachelor’s degree for a total of 12 years.

Benefits:

Capstone offers a very competitive benefits package because we care about our employees. Our offerings including: 

• Four (4) weeks paid time

• Eleven Paid Holidays 

• 401k plan with 4% employer contributions and immediate vesting plus annual 3% contruibution

• Annual Bonuses for performance

• Medical, Dental, and Vision and insurance 

• Education and Training budget provided

• Technical Certification and coursework budget for computer/program expenses

• Gym Membership Reimbursement

• Amazon Prime Membership Reimbursement

• Birthday Club

• Capstone Swag
   

  Contact us to inquire for more details regarding our benefits, perks and programs!

   

  Email: Recruiting@Capstonetp.com

  Website: Capstonetp.com