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Service Desk Engineer

NarraSoft
  • šŸŒ Worldwide
  • Remote
  • Manager or above
  • 14 hours ago
  • O365
  • AWS
  • Azure
  • Excel
  • Agile
  • MacOS
  • Windows OS
14 hours ago
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The candidate will be focused on providing high quality support analysis forĀ the project's core products and the technology needs of Asiaā€™s leading hedge funds andĀ asset managers.Ā The candidate will also gain exposure to website and system development, cyber security testing, and scripting and automation.Ā Duties & Responsibilities:Ā 
  • Provide remote and onsite technical support to clients.
  • Escalate urgent and complex tickets to network and systems engineering team and work with colleagues to resolve.
  • Respond to client support requests within documented SLAs.
  • Keep ticketing system up to date with internal and external updates and time entries.
  • Upgrade computer hardware and software for our company and clients as required.
  • Assist the development team with basic scripting and quality assurance testing.
  • Provide support for mobile applications, cloud applications, and on-premise hardware.
  • Support ongoing monitoring systems and reply to all monitoring alerts within documented SLAs.
  • Prepare, review and provide feedback on technical audit and cybersecurity reports.
  • Provide correct and complete documentation of all incidents, with an accurate description of all troubleshooting steps followed, and root cause analysis.
Qualifications:Ā 
  • Strong experience with Microsoft O365, AWS and Microsoft Azure.
  • Strong English communication skills
  • Strong understanding of general IT support including using various methods of remote support.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative thinker who is positive, proactive and readily embraces change.
  • Willing to occasionally work outside standard business when required.
  • Interest in IT, cloud, cyber security, and automation.
  • Open mindset, eager to learn, open to new ideas.
  • Experience with MacOS and Windows OS.
  • Experience with on premise and cloud infrastructure.
  • Experience with Microsoft O365.
  • Good understanding of networking technologies.
  • Proven ability to function in a self-directed environment.
  • Ability to handle clients professionally at all times.
  • Strong written and verbal communication skills.
Ā Schedule: Shifting Schedule

Service Desk Engineer Ā· NarraSoft

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