VI
Service Desk Analyst (L1)
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- Hybrid
- 1 day ago
- Windows
- ITIL
1 day ago
Not enough detail in this posting to match
About The Job:
Job Summary
AService Desk Analyst (L1) is the first point of contact for users seeking IT support. The role involves handling incidents and service requests, providing basic technical troubleshooting, resolving common IT issues, and escalating complex problems to higher support levels when required.
Key Responsibilities
Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and manage incidents and service requests.Troubleshoot basic hardware, software, network, and application issues.Provide first-call resolution whenever possible.Escalate unresolved issues to L2/L3 support teams.Maintain accurate documentation and update ticket statuses.Follow SLA guidelines and ensure customer satisfaction.
Skill Requirements
Good communication skills in English.Basic knowledge of Windows, Microsoft Office 365, networking, and IT troubleshooting.Familiarity with ticketing tools and ITIL processes.Strong customer service and problem-solving abilities.
Other Requirements
Service Desk Analyst - English
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Service Desk Analyst (L1) · VARITE INDIA PRIVATE LIMITED