Service Desk Analyst

We are seeking an experiencedService Desk Analyst for a3-month contract opportunity inGreenville, SC. This position requires5+ years of IT help desk, service desk, or technical support experience, with strong troubleshooting skills inWindows environments, Microsoft 365, Active Directory, hardware/software support, and user account administration. This role is100% onsite, Monday–Friday, with an immediate start and potential for contract extension.

This is a great opportunity for an experienced IT support professional to join an established IT team, apply their technical troubleshooting skills, and make an immediate impact. Desktop imaging experience is not required.
 

Requirements & Skills

• 5+ years of IT Service Desk, Help Desk, Desktop Support, or Technical Support experience.

• Strong Windows OS, PC hardware, software, and peripheral troubleshooting skills.

• Experience supporting Microsoft 365 / Office 365, Outlook, and Teams.

• Familiarity with Active Directory, password resets, account unlocks, and user access management.

• Experience working with IT ticketing systems and documenting technical incidents.

• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN troubleshooting.

• Strong customer service, communication, and problem-solving skills.

• Ability to work independently, prioritize tickets, and resolve technical issues efficiently.

• Availability to work onsite in Greenville, SC, Monday–Friday.

Responsibilities

• Provide technical support and issue resolution for internal and external users.

• Troubleshoot Windows workstations, business applications, hardware, software, and connectivity issues.

• Process security access requests, password resets, and user account changes.

• Track, document, and resolve incidents and service requests through an IT ticketing system.

• Maintain user ID records, reporting logs, and hardware/software inventory.

• Assist with PC equipment tracking, inventory checks, and spare parts management.

• Escalate complex technical issues and collaborate with other IT support teams.

• Deliver professional, responsive technical support to users of varying technical skill levels.

Why Greenville?https://www.visitgreenvillesc.com/Where Nature, Culture & Southern Hospitality Unite!

• Vibrant Downtown: Greenville boasts a lively downtown with over 110 restaurants along a mile and a half stretch of Main Street, offering diverse dining and entertainment options.
• Affordable Living: Enjoy a cost of living below the national average, making it an ideal place to live and work.
• Outdoor Recreation: With over 55 parks, trails, and recreational facilities, Greenville offers ample opportunities for outdoor activities.
• Great Location: Located between Atlanta and Charlotte, Greenville provides easy access to major cities while maintaining its unique charm. Enjoy a 1 hour drive to the Blue Ridge Mountains and a 3 hour drive to the beach!