Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
DL

Service Desk

Diverse Lynx India
Location not stated
2 months ago
  • Jira
  • ServiceNow
2 months ago
Auto apply with Likeremote

Not enough detail in this posting to match

Role Descriptions: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Essential Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Desirable Skills: Key ResponsibilitiesIncident Management: Serve as the first point of contact for users reporting technical issues via phone| chat| or email.Ticketing & Tracking: Log| categorize| and prioritize all support requests within ITSM systems (e.g.| Jira| ServiceNow| Freshservice).Troubleshooting: Diagnose and resolve standard issues| including access management| password resets| software installation| and basic network/hardware faults.Escalation: Route complex or unresolved issues to Level 2/Level 3 specialist teams while keeping the user informed of progress.Knowledge Base Maintenance: Document solutions and update the corporate knowledge base to improve self-service capabilities.
Keyword:
Skills: IT IS_Service Desk
Experience Required: 2-4

Service Desk · Diverse Lynx India

Auto apply with Likeremote