VI
Service Desk
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
7 months ago
- ServiceNow
- ITIL
- Active Directory
- Citrix
7 months ago
About The Client:
Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
Essential Job Functions:
- Provide first level technical support viavoice calls and chat for end users.
- Log, categorize, prioritize, and resolve incidents and service requests usingServiceNow.
- Hands‑on experience withServiceNow
- FollowITSM/ITIL best practices for incident and request management.
- Must be familiar withITSM processes
- Troubleshot issues related to hardware, software, network connectivity, and user access.
- Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI. Â
- Ensure timely resolution or escalation of tickets within defined SLAs.
- Maintain accurate documentation of issues, solutions, and user interactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Participatein EST Hours rotational shift, including nights, weekends, and holidays.
- Report to the officedaily as per company policy.
- Experience supporting global users
- Maintain high levels of customer satisfaction
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Service Desk · VARITE INDIA PRIVATE LIMITED