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Service Delivery & Operational Leadership Graduate Scheme
NATS
Location not stated
Remote
Entry level
2 days ago
£31,000
- NATS
- Pension
2 days ago
Not enough detail in this posting to match
External Job Description
What is NATS?NATS is the UK’s leading Air Navigation Service Provider (ANSP). Every year we handle around 2.5 million flights and over 300 million passengers travelling in UK airspace. We provide air traffic management (ATM) services to 15 airports in the UK as well as providing these services around the world spanning Europe, Middle East, Asia and North America.
We’re shaping the future of ATM through our focus on ‘advancing aviation and keeping the skies safe’ and believe that the size and diversity of our business make us an exciting choice for graduates considering their future careers.
Our Operations Graduate Scheme
Our two-year Operations Graduate Scheme gives ambitious graduates the opportunity to build their careers in a challenging environment where safety, innovation and operational excellence guide our work.
With four specialist pathways available, you can choose the route that best aligns with your degree background, strengths and career aspirations:
• Data, Insights & Performance: Turn operational data into insights that support performance and decision-making.
• Service Delivery & Operational Leadership: Build skills in customer engagement, service delivery and operational improvement.
• Airports Engineering, Projects & Change Delivery: Support engineering projects, infrastructure improvements and operational change.
• Airports Commercial & Business Development: Help develop customer relationships, partnerships and opportunities for business growth.
Each pathway is advertised separately, with this role’s potential rotations and entry requirements outlined below. If your skills and interests fit more than one pathway, please let us know by emailing earlycareers@nats.co.uk.
What will the Service Delivery & Operational Leadership Graduate Scheme involve?
This pathway offers the opportunity to develop your leadership skills through experience in service delivery, customer engagement, operational projects and business improvement.
Working alongside experienced colleagues, you’ll learn how complex operational services are managed, how teams respond to customer needs and how improvements are put into practice.
You’ll also have the opportunity to gain operational qualifications, helping you build credibility, understand frontline operations and develop foundations for future leadership roles.
You may gain experience in:
• Customer Team
• Service Delivery Special Projects
• Service Delivery Management & Support
• Operational Simulations
• ATC Training
• Developing New Training Solutions within Operations Training
• Operations Safety Investigations
• Learning & Development Support within Technical Operations
The scheme will be based at [location to confirm], with flexibility to work from home where the role allows.Why choose NATS?
You’ll join a community of graduates, placement students and experienced professionals, building on your university learning while contributing to our business.
We’re committed to your personal and professional development. With support from our skilled colleagues, you’ll develop practical skills and grow in confidence throughout the scheme.
What are we looking for?
We’re looking for driven, proactive and committed individuals who are ready to embrace the challenging targets we’ve set ourselves over the next few years. One thing is clear: we can only achieve these targets through our people. We’ll be leading the way technically, operationally, commercially and politically, and you can help us shape the future.
You’ll need to have achieved a minimum 2:2 in a relevant degree within the last two years, or be on track to graduate in 2027.
Relevant subjects include Business Management, Project Management, Operations Management, Business Analytics, Customer Experience Management, Aviation and Air Transport Management, Communications and Psychology. We would also consider degrees in Marketing, Public Relations and Sociology.
This pathway could suit you if you enjoy working with people, influencing outcomes and finding ways to improve services. We’re looking for strengths in the following areas, which you could demonstrate through your studies, projects, work or other activities:
• engaging with stakeholders and building customer relationships
• communicating clearly and presenting ideas
• planning and coordinating projects
• supporting change and improving processes
• facilitating workshops or group discussions
• understanding commercial priorities
• solving problems and identifying practical solutions
To be eligible to apply, you must have indefinite, unrestricted right to work in the UK. Unfortunately, we cannot consider candidates whose right to work is time-limited or dependent on visa sponsorship.
You must be able to obtain Security Clearance (SC Level). Additional SC guidance can be found here.
Additional vacancy information
If you apply and meet the minimum requirements for the scheme, you’ll be invited to complete online tests. Candidates who pass this stage may be invited to a virtual assessment centre.
Assessment centres will be held between 30 November and 11 December 2026.
The scheme will start on 6 September 2027.
NATS reserves the right to close this vacancy early if we receive sufficient applications. If you are interested, we encourage you to submit your application as soon as possible.
What’s in it for you?
• Competitive salary – £31,000 per annum
• 28 days of holiday entitlement plus Bank Holidays
• Market-leading defined contribution pension scheme
For more information on the benefits we offer, please visit our Early Careers website.
Diversity and Inclusion at NATS
We celebrate the diversity of our colleagues. We thrive because we are all brilliantly different yet united in our passion to advance aviation and keep the skies safe. For more information on our commitment to diversity and inclusion, please visit our Diversity and Inclusion pages.
If you share our passion to advance aviation and keep the skies safe, we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals who bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
We want you to be able to perform at your best, so please email earlycareers@nats.co.uk if you’d like to discuss any reasonable adjustments.
- Salary: £31,000
Service Delivery & Operational Leadership Graduate Scheme · NATS