Service Coordinator (Senior Options)

JobSummary

The Service Coordinator role plays a vital role in helping individuals remain independent and engaged by connecting them to supportive services, conducting non-clinical assessments, and advocating for their needs. This position works collaboratively with program participants and community partners to promote stability, wellness, and quality of life.

PrimaryResponsibilities

• Complete and document non-clinical wellness and social assessments withindividuals.
• Connect individuals to community resources such as nutrition programs (e.g., SNAP), transportation, home-delivered meals, and other supportive services.
• Maintain an up-to-date local resource directory tailored to individualneeds.
• Collaborate with service providers, health providers, community organizations and other partners as needed to support individual well-being.
• Advocate for clients’ rights and ensure they receive culturally competent, person-centeredcare.
• Provide education on emergency preparedness and assist withplanning.
• Ensure timely follow-up on referrals and maintain accurate case records in compliance with programrequirements.

Qualifications

MinimumRequirements:

• High school diploma orequivalent.
• 1 year of experience in social services, case management support, or healthcarecoordination.
• Valid driver’s license and reliable transportation with proof ofinsurance.

PreferredRequirements:

• Bachelor’sdegree.
• Certified Senior Advisor (CSA) or Professional Service Coordinator (PSC)certification.

Skills

• Experience working with older adults or vulnerablepopulations.
• Strong communication, interpersonal, and organizationalskills.
• Knowledge of community resources and social servicesystems.
• Ability to work independently while building collaborative relationships with individuals andstakeholders.
• Proficiency in Microsoft Office and case documentationsystems.

WorkingConditions

• Some roles are based in HUD-assisted senior housing sites and requires regular on-site presence to engage directly with residents. This role travels to COAAA for agency meetings and trainings.
• Some roles are based in office with some work out in thecommunity.

Reasonable AccommodationStatement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contactHR@COAAA.org.

Equal Employment OpportunityEmployer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.