PT
Service Coordinator
Primary Talent Partners
- 🇺🇸 United States
- On-site
- 8 hours ago
- $26.95 – $29.21 / hour
- ACA
- Oracle Database
8 hours ago
Not enough detail in this posting to match
Pay:$26.95 - $29.21/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
Description:
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS (List in order of priority)
- Review Dispatch callback report to identify all callbacks held for morning service
- a. Verify Client has been assigned
- b. Review unassigned tickets with service superintendent or service manager
- Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
- Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
- Review work in progress report weekly and provide update to regional shared services
- Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
- Maintain and track field employee vacations requests and enter into Ops tracking system.
- Act as liaison between the branch operations and regional dispatch.
- Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.
- Assists managers with safety meetings and maintains documentation.
- Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
- Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.
- Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
- Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, Exact, missed service reports, sick unit reports, researching billable calls
- Assign assistant tickets to mechanics, as needed.
- Compile data and complete reports for high profile service accounts, as needed.
- Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
- Review open ticket report and submits to regional dispatchers
- Review invoice on-hold reports and works with Regional Procurement Department to correct.
- Order uniforms for service
- Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
- Collaboration Skills
- Communication Proficiency
- Discretion
- Ethical Conduct
- Financial Management
- Organizational Skills
- Personal Effectiveness/Credibility
- Presentation Skills
- Technical Capacity
REQUIRED EDUCATION / WORK EXPERIENCE:
- High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
PREFERRED QUALIFICATIONS:
- Some elevator repair administrative work
- Oracle database knowledge
PHYSICAL DEMANDS:
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- To perform the duties of this job, the employee is regularly required to sit; use hands to finger and handle; and to speak and hear.
- The employee is occasionally required to reach with hands and arms.
- The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities require the employee to read a computer monitor at workstation or laptop and to distinguish color-coded computer functions/highlights.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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Service Coordinator · Primary Talent Partners