Service Coordinator

Who We Are

Pico Propane is a leading provider of propane and mobile propane solutions, proudly operating as part of Meritum Energy Holdings, a company serving Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.  

Why Join Us?

We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect: 

• Competitive hourly wage
• 401(k) with 6% company match
• Health and vision insurance 
• Company paid dental insurance
• Company paid AD&D and life insurance 
• Paid time off with rollover hours
• Referral bonus program

Job Summary

Pico Propane is looking for a pro-active, detailed and driven Service Coordinator to join the team at our Fort Lauderdale location. The Service Coordinator plays a key role in scheduling service appointments, setting up new accounts, and supporting billing, collections, and permitting, in addition to keeping systems up to date with accurate and current information.

A successful Service Coordinator should have strong interpersonal communication skills with a customer-first mindset, and be highly self-sufficient and goal oriented.

Duties/Responsibilities:

• Organizes, schedules and dispatches appointments for service requests
• Interacts with customers (contractors, builders and home owners) via telephone, email, or in person to communicate and coordinate service schedules and ensure appropriate actions are taken to resolve customer concerns
• Sets up new customer accounts and maintains accurate account records, including details of inquiries, complaints, or comments
• Ensures work orders are posted and accounts are billed correctly and in a timely manner
• Assists with collections by following up on past due accounts and working with customers toward payment resolution
• Coordinates permitting for new installations, maintenance, and other projects requiring permits, including preparing applications and tracking approvals
• Supports new construction installs and projects by scheduling site surveys, keeping each project file up to date, and maintaining Cargas accounts
• Manages the work with subcontractors and ensures correct and timely billing
• Performs general administrative duties such as data entry, filing, answering phones, and preparing reports
• Monitors inventory levels, including tank monitors, and submits requests for additional supplies to Plant Manager
• Performs other related duties as assigned

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

Qualifications

Skills/Abilities:

• Excellent interpersonal, customer service, and problem-solving skills
• Service-oriented and able to resolve customer concerns
• Proficient computer skills with the ability to learn new software
• Attentiveness and patience
• Ability to multi task and be flexible with strong organizational skills
• Proficient in Microsoft Office suite to include Excel and Word
• Experience with Cargas or similar billing/dispatch software preferred

Education and Experience:

• High school diploma or equivalent
• Minimum two (2) years of customer service experience
• Experience in the oil and propane industry and/or HVAC/Construction type industry (preferred but not required)
• Notary Public commission (preferred)

Physical, Mental, and Behavioral Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 20 pounds as needed
• Must pass pre-employment screening and background check

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.

Meritum Energy is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.